Softwind Realty, LLC

www.softwindrealty.com
Effective Date: June 2, 2026
Last Updated: June 2, 2026

Softwind Realty LLC values your privacy. This Privacy Policy explains how we collect, use,
share and protect information when you visit our website, contact us, request real estate services,
inquire about property management services, apply for a rental property, or otherwise
communicate with us.

By using our website or submitting information to us, you agree to the terms of this Privacy
Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Name
• Email address
• Phone number
• Mailing address
• Property address
• Buyer, seller, landlord, tenant or investor inquiry details
• Information submitted through contact forms
• Information related to real estate services
• Information related to property management services
• Rental inquiry or application information
• Owner or investor inquiry information
• Communications you send to us by email, phone, website form or other methods

If you apply for a rental property or request property management services, we may collect
additional information needed to evaluate, manage or support those services. This may include
information related to income, rental history, employment, identification, background screening,
credit screening, pets, vehicles, occupants or emergency contacts.

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and links clicked
• Referring website or search terms
• General website activity

This information is collected through cookies, web beacons, and similar tracking technologies.
You may adjust your browser settings to decline cookies, though some website features may
not function properly as a result.

c. Information from Third Parties

We may receive information about you from third-party sources such as MLS (Multiple Listing
Service) databases, public property records, referral partners, or social media platforms,
consistent with applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide real estate services (buying, selling, property
  management, and rentals)
• To communicate with you about properties, listings, and transactions
• To send you newsletters, market updates, or promotional content (you may opt out at
  any time)
• To improve our website and tailor it to your needs
• To comply with legal obligations, such as real estate licensing and disclosure
  requirements
• To protect the security and integrity of our business and website

3. How We Share Your Information

Softwind Realty does not sell your personal information. Because Softwind Realty LLC provides
real estate and property management services, some information you provide may be used to
help with real estate transactions, rental applications, leasing, property management, owner
services, tenant communications, maintenance coordination and related business services.

Depending on the service requested, we may need to share certain information with parties
involved in the real estate or property management process, such as:

• Property owners
• Buyers
• Sellers
• Tenants
• Applicants
• Real estate agents or brokers
• Attorneys
• Lenders
• Inspectors
• Appraisers
• Home warranty companies
• Insurance providers
• Contractors or maintenance vendors
• Homeowner associations
• Screening providers
• Property management software providers
• Closing or settlement service providers
• Other service providers needed to complete or support the requested service

We only share information as needed for business purposes, legal requirements, service
delivery or transaction support.

Also, we may share with:

a. Service Providers
We may share information with trusted third-party vendors who assist us in operating our
business, such as website hosting providers, email marketing platforms, CRM software
providers, and transaction management services. These parties are required to keep your
information confidential and use it only for the services they provide to us.

b. Real Estate Professionals
In the course of a real estate transaction, we may share relevant information with other real
estate agents, brokers, lenders, title companies, attorneys, or inspectors as necessary to
complete your transaction.

c. Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by
public authorities (e.g., a court order or government agency).

d. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information
may be transferred as part of that transaction.

4. Rental Applications and Screening

If you submit a rental application, your information may be used to evaluate rental eligibility. This
may include verification of identity, income, employment, rental history, credit history, criminal
background, eviction history and other screening information allowed by law.

Rental application and screening information may be shared with screening companies,
property owners, property managers, agents, service providers or others involved in the leasing
process.

Submitting an application does not guarantee approval or housing availability.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies are small data files stored on your device. We use:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google
  Analytics)
• Marketing cookies: used to deliver relevant content and advertisements

You can control cookie settings through your browser. For more information about cookies and
how to manage them, visit www.allaboutcookies.org.

6. Email and Communications

If you provide your email address or phone number, we may contact you about your inquiry,
requested services, property information, real estate opportunities, property management
services or related business matters.

By submitting your contact information, you agree that we may contact you using the
information you provided. Message and data rates may apply for text messages. You may
request that we stop sending marketing communications at any time.

Even if you opt out of marketing messages, we may still contact you about active transactions,
rental applications, leases, management agreements, service requests, legal notices or other
business matters.

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss,
misuse or disclosure. However, no website, email system, online form or electronic storage
method can be guaranteed to be 100% secure and we cannot guarantee absolute security.

Please do not send sensitive personal information through unsecured email or website forms
unless you are using a secure system provided for that purpose.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in
this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Real estate transaction records may be retained for the period required by North Carolina law
and our professional licensing requirements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding
your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal and
  contractual limitations
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe”
  link or contacting us directly
• Do Not Sell: We do not sell your personal information

To exercise any of these rights, please contact us using the information provided in Section 14
below.

10. Third-Party Links

Our website may contain links to third-party websites, including our property management site
(www.softwindpm.com) and external listing services. We are not responsible for the privacy
practices of those sites and encourage you to review their privacy policies before providing any
personal information.

We may also use third-party tools or platforms to support our business, such as website hosting,
email, customer relationship management, property management software, rental application
software, online forms, digital signatures, payment processing, analytics or advertising tools.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly
collect personal information from children. If you believe a child has provided us with personal
information, please contact us and we will promptly delete it.

12. Fair Housing

Softwind Realty LLC conducts business in accordance with applicable fair housing laws.
Information collected through our website, rental applications or communications will not be
used for unlawful discrimination.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or
applicable law. We will post the revised policy on our website with an updated “Last Updated”
date. Your continued use of our website after any changes constitutes your acceptance of the
updated policy

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:

Softwind Realty, LLC
Website: www.softwindrealty.com
Phone: 704-425-4787
Service Area: Charlotte Metro, Concord, Kannapolis, Monroe, Mt. Pleasant, Albemarle, NC

We are committed to handling your information with the same integrity, trustworthiness, and
care that defines everything we do at Softwind Realty.